Help centre
Support & help
Getting you back online is our priority. Reach our local team 24/7 or find quick answers below.
How can we help?
Call support
Our technical help line is open 24 hours a day, 7 days a week.
087 365 3200
016 455 5959
Email us
Prefer to write? Send us the details and we'll respond quickly.
support@offinet.co.za
Frequently asked questions
How long does installation take?
In most fibre-covered areas, standard installation is completed within 5–7 working days of your order. Complex installations may take a little longer — we'll keep you updated at every step.
Which areas do you cover?
We provide fibre across major metros in Gauteng, including Sandton, Midrand, Pretoria and Johannesburg. Wireless coverage is available in selected surrounding areas — contact us to check your address.
Can I keep my current router?
Yes. You're welcome to use your own Wi-Fi router, but every new package includes a modern router that we configure and optimise for free.
How do I report a fault?
Call our 24/7 support line on 087 365 3200 or open a ticket via the contact form. Our engineers will run diagnostics and update you with an estimated resolution time.
Still need a hand?
Our team is available around the clock. Reach out and we'll get you connected, sorted or back online.